INTERNATIONAL EXPERIENCES IN THE USE OF AGILE MANAGEMENT APPROACHES IN PUBLIC ADMINISTRATION

Abstract

In recent years, the public sector has faced growing pressure to adapt to rapidly changing societal needs, technological advancements, and citizen expectations. Traditional bureaucratic models often lack the flexibility and responsiveness required in today’s dynamic environment. In this context, Agile management approaches—originally developed for software engineering—have emerged as a valuable solution for enhancing efficiency, innovation, and adaptability in public administration. Agile emphasizes iterative development, cross-functional collaboration, and continuous feedback, allowing government institutions to better align services with public needs. This paper explores the application of Agile methodologies in public administration through a comparative analysis of international experiences, including cases from Estonia, the United Kingdom, the United States, and Australia. These examples illustrate how Agile can transform service delivery, improve stakeholder engagement, and support digital transformation in the public sector. Furthermore, the paper discusses key benefits such as increased transparency and faster service deployment, as well as challenges like institutional resistance and skills gaps. Recommendations are provided to guide effective implementation, highlighting the importance of leadership, training, and cultural change. This study concludes that Agile management holds significant promise for making public institutions more responsive, citizen-focused, and future-ready.